The healthcare industry focuses much of its innovation, research and development on new patient procedures, medications and treatments that will help people live longer, happier and healthier lives. Often, this focus on advancing and improving patient health results in the industry taking longer to embrace technologies that can help improve patient experience or organizational operations.
However, the digital transformation wave that has landed on the shore of virtually every industry has also made its way to the healthcare industry. And there are seemingly countless examples of healthcare organizations embracing new technologies and open source solutions to revolutionize old, slow or inefficient systems. There are countless more examples of these solutions being used to introduce exciting new functionalities and capabilities. And this innovation is happening across the industry, from hospitals and care teams to pharmaceutical companies to the service and solution providers that serve healthcare companies.
Red Hat recently profiled two forward-looking healthcare companies that are embracing open source solutions to improve their operations and introduce new capabilities within their organization. These two case studies focus on companies in very different parts of the healthcare industry – Boehringer Ingelheim, a leading pharmaceutical company, and Experity, a technology solution provider for urgent care centers and healthcare providers. However, both share the common thread of embracing open source solutions to improve their products or operations.
Experity Health automates complex billing processes with Red Hat Decision Manager
Created from the recent merger of DocuTAP and Practice Velocity, Experity Health provides technology solutions to more than 4,000 healthcare practices and primary care clinics, predominantly in the United States. As an existing customer of Red Hat, Experity worked with Axcelinno, a Red Hat Apex Partner, to automate decision-making and free up time for its billing experts.
Based on Axcelinno’s recommendation—and compatibility with its existing Red Hat Fuse integration and Red Hat AMQ messaging platform—Experity decided to deploy Red Hat Decision Manager, part of Red Hat Process Automation.
“Red Hat Decision Manager has an easy-to-use interface that would let us shift rules management from IT engineers to business analysts who have more knowledge on medical coding,” said Brandon Zweifel, Software Development Manager at Experity.
By automating data collection and invoice details, Experity has saved hundreds of work hours every day for more than 100 billing experts. Red Hat Decision Maker processes more than 50,000 billing transactions in just 1-2 hours, helping the company’s staff focus on more complex interactions and building relationships with clients. Experity’s billing team is also seeing rule changes processed within days—or even the same day—when they used to take a week or more to complete.
Boehringer Ingelheim adapts to healthcare digital shifts with container technology
To adapt to the industry shift to digital experiences, Boehringer Ingelheim established a technology strategy focused on optimizing data, processes, and governance while establishing product teams with the right skills for this new business approach. As part of this strategy, the company sought to set up a digital lab using container technology.
Boehringer Ingelheim decided to work with long-time partner Red Hat to deploy Red Hat OpenShift. “Red Hat OpenShift gives us an enterprise Kubernetes framework with the stability, life-cycle management, storage integration, and authorization capabilities we need for critical pharmaceutical operations,” said Clemens Utschig-Utschig, Head of IT Technology Strategy & CTO, Boehringer Ingelheim.
Red Hat OpenShift helps Boehringer Ingelheim deliver stable services to customers at scale while improving its internal documentation processes. The company also leverages Red Hat OpenShift’s auto-scaling and rollback capabilities to dynamically adjust the allocation of containers and built-in health checks to monitor and adjust the container environment’s performance.
“With Red Hat OpenShift’s automation capabilities and a continuous delivery approach, we’re seeing features and applications getting to the market five times faster,” said Utschig-Utschig.
These case studies were originally published as part of a longer article on the Red Hat Blog highlighting three organizations improving their business with enterprise open source solutions. Click HERE to read that original article in its entirety.